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ISO/IEC 20000-1:2018 - IT Service Management System

ISO/IEC 20000-1:2018 is a IT Service Management System (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. These requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

ISO/IEC 20000-1:2018 IT Service Management System certification can help you to:
  • Achieve international best practice standards of IT service management
  • Develop IT services that are driven by and support business objectives
  • Better reputation on the market
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service
  • ISO/IEC 20000 is compatible with ITIL to support continual improvement
  • Win more business deals and compete in tenders/ proposals
  • Become a more reliable competitor in your marketplace

BQA help you to certify your organization to ISO/IEC 20000-1:2018. Request for a quote now.

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